Terms & Conditions
A LEGAL DISCLAIMER
INTRODUCTION
Timeless Teddies offers a selection of high-quality stuffed animals, allowing you to choose the perfect bear for your loved one. While our bears are not customizable, you can personalize the experience by recording a special message, heartbeat, or song in the included recordable heart. Our products are designed for sentimental and comfort purposes and are not intended to diagnose, treat, or prevent any medical conditions. Customers assume responsibility for proper use, including securely placing the recordable heart inside the teddy and keeping small electronic components away from young children. We are not liable for any injuries, damages, emotional distress, or technical malfunctions resulting from misuse, battery failure, or external factors. All products are provided “as is” without warranties, and we do not guarantee the lifespan of recorded messages beyond natural wear and tear. By purchasing and using Timeless Teddies, you agree to these terms.
TERMS & CONDITIONS
Welcome to Timeless Teddies! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from Timeless Teddies, you agree to these terms.
ORDERS & CUSTOMIZATION
All teddies are shipped pre-stuffed but come with a separate recordable heart for you to personalize. Customers are responsible for recording their message and placing the heart securely inside the bear after delivery. Please ensure the accuracy of your recording before inserting the heart, as we are not responsible for errors in recorded messages. We reserve the right to refuse orders that violate our policies or contain inappropriate content.
PAYMENT & PRICING
All prices are listed in USD and are subject to change without notice. Payments must be completed before orders are processed. We accept major credit cards and online payment methods.
SHIPPING & DELIVERY
Orders are processed within 4-5 business days and shipped via our trusted carriers. Timeless Teddies is not responsible for shipping delays caused by the carrier or unforeseen circumstances. Customers are responsible for providing accurate shipping information. We are not liable for lost packages due to incorrect addresses.
RETURNS & EXCHANGES
Due to the custom nature of our products, all sales are final unless an item arrives damaged or defective. If you receive a damaged item, contact us within 24 hours of delivery with proof of damage for a replacement.
WARRANTY & PRODUCT CARE
Our recordable hearts are battery-operated and replaceable. We recommend following the care instructions to ensure longevity. Timeless Teddies is not responsible for damages caused by improper use, water exposure, or tampering with the electronics.
PRIVACY & DATA PROTECTION
We respect your privacy and only collect personal information necessary to process your order. We do not share customer data with third parties except as required for payment processing and shipping.
LIMITATION OF LIABILITY
Timeless Teddies is not liable for any indirect, incidental, or consequential damages related to the use of our products. We are not responsible for misuse or modifications made to our products after purchase.
CHANGES TO THESE TERMS
We may update these Terms and Conditions at any time. Continued use of our website constitutes acceptance of any modifications.
CONTACT US
For any questions regarding these terms, please contact us at shoptimelessteddies@gmail.com